Refund & Cancellation Policy

Effective: 2025-08-21

1) Scope

This policy applies to subscriptions, implementation, and professional services purchased directly from Naysa Infotech India Pvt. Ltd.

2) Cancellations

• Subscriptions may be cancelled at the end of the current billing cycle unless your contract states otherwise.
• Professional services (implementation/customization) can be cancelled with written notice; delivered milestones are billable.

3) Refunds

• Subscription fees already paid are non-refundable for the current term, except where required by law or agreed otherwise.
• If we fail to deliver material features as documented, you may request a pro‑rata refund of the undelivered portion.
• Setup/one-time fees are non-refundable once work has started.

4) How to Request

Contact billing@naysainfotechindia.com with your invoice number, organization name, and reason. We aim to respond within 10 business days.

5) Method & Timeline

Approved refunds are processed to the original payment method within 7–14 business days, subject to banking timelines.

6) Compliance

We follow applicable Indian laws including the IT Act and DPDP Act (for personal data involved in billing). Your statutory rights remain unaffected.