Privacy Policy

Last updated: 2025-08-21

This Privacy Policy explains how Naysa Infotech India Pvt. Ltd. (“Naysa”, “we”, “us”) collects, uses, shares, and safeguards personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and relevant provisions of the Information Technology Act, 2000 (“IT Act”).

1) Key Definitions

• Data Principal: the individual to whom the personal data relates.
• Data Fiduciary: the entity determining the purpose and means of processing (Naysa for website and product data).
• Consent Manager: an entity enabling the Data Principal to give/withdraw/manage consent (where applicable).

2) What We Collect

• Identity and contact: name, email, phone, company, role.
• Transactional/usage: pages viewed, events (e.g., CTA clicks), device, IP, approximate location.
• Lead and support content you submit (forms, emails, chat).

3) Lawful Bases & Purposes

We process personal data based on consent (e.g., analytics/advertising cookies, newsletter), and legitimate uses under the DPDP Act to provide and secure services, respond to requests, and comply with law.

4) Consent & Choice

Where required, we seek consent via our cookie/consent banner. You may withdraw consent at any time via browser settings or by contacting us. Refusing consent may limit certain features (analytics, ads).

5) Your Rights (DPDP)

• Right to access information about processing.
• Right to correction and erasure (subject to legal/contractual retention).
• Right to grievance redressal with the Data Protection Board of India after contacting us.
• Right to nominate another person to exercise rights in the event of death or incapacity.

6) Data Sharing & Transfers

We may share data with service providers (hosting, analytics, communications, payments) under appropriate contracts. Cross-border transfers may occur subject to applicable law and safeguards.

7) Security

We implement technical and organizational measures including HTTPS, access controls, encryption in transit, and audit logs in line with the IT Act and good industry practice.

8) Retention

We retain personal data for as long as necessary for the purposes stated, or as required by law or contracts, after which it is deleted or anonymized.

9) Children

Our services are intended for business users. We do not knowingly collect data of children under 18.

10) Grievance & Contact

For requests or complaints, contact our Grievance Officer at privacy@naysainfotechindia.com. Address: D-49, Ashok Vihar Phase 1, Delhi – 110035, India.

11) Updates

We may revise this Policy; updates will be posted with a new “Last updated” date.